At Shopkeeper, we strive to provide a smooth and hassle-free shopping experience. Our Shipping & Returns policy is designed to offer you the best service possible. Please read the details below to understand how we handle orders, shipping, and returns.

Shipping Policy

1. Processing Time

• All orders are processed within 1-2 business days after the order is placed.
• Orders are not processed or shipped on weekends or holidays.
• In case of any delays due to a high volume of orders or unforeseen circumstances, we will notify you via email or phone.

2. Shipping Rates & Delivery

• We offer standard shipping and express shipping options at checkout. The shipping rates are calculated based on your location and the size of your order.
• Standard Shipping: Estimated delivery time is 5-7 business days.
• Express Shipping: Estimated delivery time is 2-3 business days.
• Free shipping is available for orders over a certain amount (specified at checkout).

3. International Shipping

• We currently offer international shipping to select countries.
• Delivery times and shipping rates for international orders may vary based on your location.
• Please note that international orders may be subject to customs fees, taxes, or duties. These charges are the responsibility of the customer and are not included in our shipping rates.

Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real-time.
• If you have any questions about the status of your order, please contact our customer service team at [your-email-address].

Returns & Exchanges

1. Return Policy

• We accept returns within 30 days of purchase for most items, provided they are in their original condition, unused, and with all tags attached.
• Items that are not eligible for return include sale items, gift cards, and certain personal or customized products.

2. How to Initiate a Return

• To initiate a return, please contact our customer service team at [your-email-address] with your order number and reason for return.
• Once your return request is approved, you will receive instructions on how to send the item back to us.

3. Refund Process

• Refunds will be issued to your original method of payment within 7-10 business days after we receive the returned item.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
• You will receive a confirmation email once your refund has been processed.

4. Exchanges

• If you wish to exchange an item for a different size or color, please follow the return procedure and place a new order for the desired item.
• We recommend contacting our customer service team to reserve the item for your exchange.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [your-email-address] with your order number and a photo of the issue.
• We will arrange a replacement or a full refund at no additional cost to you.